Terms & Conditions Of Trading
The customer to whom this is addressed will be known as the 'Buyer'.
The 'Seller' Means Beedoo Ltd trading as Auto Door Trader, registered in England and Wales with Company Number 9019132.
Any product supplied will be known as the 'Goods'.
Any service performed or carried out by this company or its agents will be known as the 'Service'.
These terms and conditions apply to all “goods “ & “services” supplied (extended to goods supplied in substitution or in addition to the contract goods or services) by this company and no variation will be accepted unless confirmed in writing and authorised by a director.
'Order' means the contract between the Seller and Buyer for the sale and purchase of Goods in accordance with these terms and conditions.
A reference to writing or written includes Emails or letters.
The price payable for the Goods is as set out on the Sellers website at the time that the order is placed, plus any charges for insurance and carriage.
The price will be charged at the rate prevailing on the receipt of the order from the buyer and/or prices attaining to written quotations, provided they are within the acceptance period. The price lists issued in writing by the Seller are for guidance only and will not be held as binding.
Occasionally, an error may occur and goods may be incorrectly priced, in which circumstances the Seller will not be obliged to supply the Goods at the incorrect price, but will inform the Buyer of the correct valid price to enable the Buyer to re-order.
The “buyer” should confirm the price with “the company" in writing. Any written quotations are subject to a 30 day acceptance period. Prices are subject to change without notice.
Where items do not have a price advertised the 'buyer' is advised to contact us prior to proceeding with the order to confirm the costs. For any orders placed which include items that are a zero value the 'seller' will notify the 'buyer' and any additional costs must be paid before goods are dispatched.
All prices are subject to VAT at the appropriate rate. The seller is entitled to alter the price list at any time and without prior notice.
The transaction currency is Sterling.
All online orders can be paid online via a payment gateway.
Online orders can also be completed by bank transfer, over the telephone using a debit or credit card or by cheque.
The bank account details for all transfers are stated on the invoice or The Buyer can contact us to ask for bank details.
Payment by pro-forma invoice will be required before any goods are released. The Seller must receive payment for the whole of the price of the Goods ordered and any applicable charges for packaging, insurance and delivery before the order can be accepted unless the Seller has agreed otherwise in writing.
Our standard terms are 30 days net from the date of the invoice.
All invoices are to be paid within the 30 day period unless otherwise agreed and authorised by a director. Failure to follow this will result in interest being charged at the rate specified below.
The Seller may revoke credit if the Buyer fails to make payment when due. Failure to settle the account on time will result in a default on the Buyer's account and the account status changed to pro-forma.
Customers with a pre-approved credit account should order directly through the parts department. Orders for account customers need to be ordered direct from the company stores, not through the online shop.
Late Payment: If payment is not made when due and not as per our terms and conditions, we understand and will exercise our statutory rights to interest under The Late Payment of Commercial Debts (Interest) Act 1998. Interest of 8% above Barclays Bank’s base rate will be charged on overdue accounts.
VAT is chargeable on all invoices raised and will be levied at the current rate at time of invoice.
Any queries relating to invoices raised by Auto Door Trader must be registered within 14 days of the date of invoice. Having an invoice in query does not entitle the Buyer to withhold payment for any other invoices.
The Seller shall not be obliged to deliver or transfer goods to the Buyer if the Seller learns of circumstances which are in the reasonable judgement of the Seller likely to adversely affect the ability of the Buyer to pay for such goods in accordance with the contract.
CREDIT FACILITY LIMITATION
If the situation arises that the value of an order exceeds the available funding limit on an account, the Seller will request payment against existing orders to cover the excess amount. The Seller shall not be obliged to deliver goods to the Buyer until such payment has been received.
OWNERSHIP OF GOODS
The goods shall remain the property of the Seller until payment has been made in full by the Buyer. The Buyer shall permit agents of the company to enter on to the Buyers premises and repossess the goods at any time, prior thereto in the event that the goods are at the premises of a third party, by the direction of writing: remove the goods from such premises and return them to the seller forthwith.
The Goods will remain with the Seller until such time as all the Goods are ready for dispatch and paid for in full.
In the unlikely event that the Buyer has not received all the Goods within 48 hours of the expected date of delivery, the Buyer must contact the Seller immediately. A delay in delivery shall not entitle the Buyer to cancel the order.
Unless otherwise agreed to the contrary, the place of delivery shall be that of the Buyer's premises and the risk of the goods shall pass to the Buyer on receipt of the delivery. This is also applicable to any deliveries made to a third party at the request of the Buyer.
The Seller will endeavour to deliver the Goods in accordance with the Order within the stated delivery time. In the event that the Seller does not make the Goods available to the Buyer within 30 days of the Order, the Seller will have the option of cancelling the Order by notifying the Buyer accordingly prior to delivery.
Any dates agreed for the delivery of goods shall be regarded as an estimate, these are not guaranteed and shall not be part of the Term and Condition between the Buyer and the Seller. The Seller accepts no liability for any loss or damage resulting from delay in supplying goods or for their non-supply.
Non delivery of goods must be reported within 10 days of consignment date to allow for recovery, failure to do so may leave the responsibility with the Buyer.
If the goods are damaged in transit, the Buyer must notify the Seller immediately, The Buyer must examine the goods upon receipt of the delivery before signing any consignment note, failure to do so having given a clear signature for them will result in excluding the buyer from any claim for damages to goods in transit.
Before placing the Order, please refer to the delivery options set out in the Seller's website to ensure they can deliver to the Buyers address. As an alternative, if the Buyer prefers, they can arrange to collect any items purchased from the registered address and all arrangements must be confirmed with the Seller.
Next day guaranteed delivery is available on orders placed before 12:00. After this, it will be sent out for the next available working day. Some restrictions may apply. Please contact us if you have any questions regarding the expected delivery of an item.
Please note our premium services are not available to all destinations. Where a premium service is not available to the chosen delivery address, it will be sent on a standard delivery. Please contact us for more information on restrictions to our premium delivery service.
We ship worldwide and the costs for delivery vary from country to country, so please contact us if your country isn't available in the options on check out or you require a cost for delivering your order as there may be additional charges if the incorrect shipping costs are selected.
While the Seller endeavours to hold sufficient stock to meet all orders, if the Seller has insufficient stock to supply or deliver the Goods ordered and paid for by the Buyer, the Seller may, at its discretion, supply or deliver a substituted product or refund to the Buyer the price paid for such Goods as soon as possible.
Colours and finishes may vary slightly as is dependant on products supplied by manufacturers.
Goods may vary to the picture displayed for the item online as the pictures on the website to represent the goods are, in some instances, for illustration purposes only.
RETURNS AND REFUNDS
If for some reason the Buyer is unhappy with the items purchased or they are no longer required, then these can be returned to us along as they meet with the conditions as outlined below:
All unwanted items must be returned within 30 days of the receipt of the goods,
All refunds are subject to a 25% restocking charge and any refund will be issued once the Seller has received and checked the goods.
All items must be returned as complete items in their original condition and packaging and be in a re-saleable condition.
The goods must not have been installed.
Any goods will be accepted at the discretion on the Seller and either a replacement or refund will be issued.
When returning an unwanted item, the Buyer must also include a copy of the original invoice or the invoice number with the company details and make sure the item is packaged correctly to avoid damage in transit.
Where a part is suspected to be faulty this should be notified to the Seller immediately and all parts returned for full inspection, any replacement and /or refund will be issued upon the Seller receiving the faulty item. Any replacements and/ or refunds will be subject to the warranty period as listed with the part purchased.
If a replacement part is sent prior to the Buyer returning the faulty item, the Seller will raise an invoice at the normal price for the new part. When the faulty item is received, this will be tested and if found to be faulty, a credit will be raised against the invoice.
Failure to return the faulty item will result in being charged in full for the new part that has been issued.
Any items returned to the Seller as faulty will be checked and tested, if it is found that the part is not faulty, it has been damaged or the problem has been caused by incorrect installation/ faulty wiring etc, the Buyer will be informed as the Seller will not issue any refund or replacement, the item will be returned to the Buyer or disposed of if the Buyer requests and with their permission.
All refunds and warranty are subject to satisfactory evidence that person(s) appointed to carry out the installation of the Goods is/are qualified to BS:EN16005 standard.
When returning an item, the Buyer should:
Return the item as soon after failure as possible.
Include a full description of the fault/ problem.
Include a copy of the original invoice or the invoice number with the company details.
Package the items correctly to avoid damage in transit.
If any items are returned with missing parts, the cost of these parts will be deducted from any refund or credit note.
Refunds will be issued via the same method of payment used to place the order.
If you do need to return any item or be issued with a refund, then please contact us.
SPECIAL ORDER ITEMS
The Seller is unable to accept the return of any non-standard special product(s) that have been supplied correctly in accordance with the Buyer's instructions.
Where instructed to purpose make/ assemble a special order or the goods purchased are a non-stock item, the Seller will not accept the goods back for credit under any circumstances.
All claims for non-receipt of goods, loss, shortfall or poor work finish, should be notified to “the company" in writing within 7 days. Any claim for non-consequential loss will not be accepted as a result of any late deliveries or failure of any of our products.
All our units carry serial numbers and security seals. Should either be missing or tampered with, then no claim will be accepted for that item.
The Seller shall have no liability to pay any money to the Buyer by way of compensation, should there be a problem with the Goods, other than any refund the Seller makes under these Terms and Conditions. The Sellers liability to the Buyer shall not in any event include losses related to any business of the Buyer, such as loss of profits or business interruption; neither will the Seller be responsible to the Buyer for any other loss which is not a foreseeable consequence of the Seller being in breach of these Terms and Conditions or its legal duties. The Seller's total liability to the Buyer in respect of all other losses arising under or in connection with this agreement shall not exceed the price of the order.
Goods are intended for use in the UK only and the Seller cannot confirm that the Goods comply with any other laws, regulations or other standards applicable outside the UK. All Goods are sold in accordance with the Manufacturers specifications and are subject to qualifications, representations or instructions contained in the documentation associated with the Goods.
Please note; Supply only is subject to satisfactory evidence that person(s) appointed to carry out the installation of the above is/are qualified to BS:EN16005 standard. If this is not possible, we can provide a Supply & Install price
The Seller will not be responsible to the Buyer or, in the event that the Buyer is undertaking work for another person, to any other person, for the use or installation of any Goods by the Buyer. Accordingly, if the Buyer is a trade customer, the Buyer hereby agrees to hold the Seller harmless and indemnify the Seller against any liability associated with, any claim or allegation that the Seller is responsible for any failings in the installation or use of Goods that the Seller supplies.
By purchasing from the Seller the Buyer assumes full liability for the consequences of its actions and acknowledges that the Buyer is obliged to report any misuse or abuse of the Sellers' products and/or services.
Technical information provided by the seller is given in good faith, but the full responsibility falls fully to the Buyer to determine that equipment is usable for the application in question, will work with existing equipment, is suitable for the project being undertaken, meets the requirements of their customer and complies with the relevant industry standards.
The Seller will offer quotations, technical information, guidance and suggestions, but these are given in good faith and the Seller recommends that all necessary assessments are carried out by the Buyer to ensure that any installation of equipment and accessories meet the requirements of the relevant industry standards and recommendations.
The Buyer accepts that the Seller is unable to warrant that the goods be suitable for any particular purpose as the Seller has no control over the final use to which the goods are put.
The Seller generally offers technical support over the telephone or by emails, where the Buyer requires technical assistance on-site for a physical installation, the Buyer is to contact the Seller to discuss the options for an engineer to attend.
The Seller may suspend further supply or delivery, stop any Goods in transit or terminate the contract by notice in writing to the Buyer. If the Buyer is in breach of an obligation hereunder or the Buyer becomes unable to pay its debts when they fall due or proceedings are commenced by or against the Buyer alleging bankruptcy or insolvency.
Upon termination, the Buyer's indebtedness to the Seller becomes immediately due and payable and the Seller shall be under no further obligation to supply goods.
By purchasing from the Seller, the Buyer acknowledges that it is aware of all health and safety requirements pertaining to the products and their application.
The Seller reserves the right to cancel the Order if the Seller reasonably believes the Buyer is not legally entitled to order certain goods. In the event that the Buyer places an Order for age-restricted Goods, the Buyer confirms that they are over the age of 18 and that delivery will be accepted by a person over the age of 18.
This contract and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with English Law, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
A person who is not a party to the contract shall not have any rights under or in connection with it.
Drawings, photographs, part numbers, layout and style are all considered the property of the Seller. Reproduction in whole or in part, is strictly prohibited without prior written permission of the Seller. Quantities and measurements are approximate. All trademarks are acknowledged. Exact products may vary from those shown.
The following guarantee applies to all products & services:
New Parts: Full 12 months guarantee from date of our invoice. Where this guarantee is provided by the manufacturer, the seller will not be responsible for any guarantee in excess of this.
Repaired Parts: 6 months guarantee from date of invoice.
Used parts come with no guarantee and are usually on a supply and fit basis.
All our repaired units carry serial numbers and security seals. Should either be missing or tampered with, the guarantee will then be void.
The “risk” passes to the “buyer” on delivery and adequate insurance must be provided to cover the “goods”.
The ownership of any goods supplied by “the company" only passes to the “buyer” when payment in full has been received.
Full title and ownership therefore remains with “the company" and we reserve the right to collect and/or remove any goods, which remain un-paid after 90 days.
“The company" shall be released from its obligations under a contract in the event of any cause beyond the reasonable control of either party. This shall include but not without limitation, war, riots, industrial action, break down of any machinery, acts of god etc, which prohibit the completion or continuation of said contract.
All transactions and contracts accepted are governed by English Law. All notices by either party shall be sent by registered or recorded delivery.